||What PC to Radio cables will work with these radios?
||These radios require one of the following cables to be programmed from the computer:
- Radio Shack 20-047 USB Scanner/PC Interface cable (Without the short adapter cable!) - Discontinued
- Radio Shack 20-546 USB Scanner/PC Interface Cable (Without the short adapter)
- GRE 30-3290 USB PC/IF Data Cable available from www.greamerica.com
||When I start PSREdit500, I get an error message that says the FTDI drivers could not be loaded. What can I do about this error?
||In order to use the direct cable access mode (which is the default starting with version 1.88 Release 1), you must have the cable drivers version 2.04.16 or later installed on your machine.|
These drivers are available from the GRE America web site at http://www.greamerica.com/support or from the FTDI web site at http://www.ftdichip.com/Drivers/D2XX.htm.
As of this writing, the latest version available on the FTDI Web site was version 2.06. The installer for this version may be downloaded from here.
Alternatively, you can navigate to the Serial port settings screen from the Configuration menu, and select the COM Port option.
||When attempting an Upload to the scanner, or a download from the scanner, I get an error message that says the serial port does not exist. How do I correct this?
||The software requires that the correct serial port be set to communicate with the scanner.|
To find the correct port, use the find port button on the serial port configuration screen. This button
will bring up a screen that will allow the program to scan through all possible serial ports looking for
Note: The correct cable and drivers must be used to find the scanner.
||I have the Radio Shack USB cable and have connected it to the scanner and the computer. I'm getting a time out error when attempting to talk to the scanner.
||The Radio Shack USB cable will work fine with the scanner. However, this cable
comes with a short adapter cable that converts the default connector from a stereo
1/8" to a Mono 1/8". Do not use the short adapter cable with these scanners, the
cable will not work with the adapter in place.
||When uploading, PSREdit500 completes the upload, but the scanner only shows 89% and then clears the memory. How can I fix this?
||Early versions of the CPU firmware on the PSR-500 and PSR-600 had a bug
that prevented the clone process (either from a PC program or another
radio) from working correctly at full speed. The software vendors were
adding extra delay time while uploading the data to the scanners to make
the upload process work.|
This issue was resolved in CPU firmware version 1.2 and later. Since it
was now possible to make the uploads take less time, the software vendors
removed the extra delay that was present in early versions of their software.
Unfortunately this means that radios that have these early versions of
firmware will have problems when attempting to upload a configuration to
There are two ways to resolve this issue:
The recommended method to correct this issue is to visit the
GRE Support Site
and download the latest CPU and DSP firmware versions and install them
into your scanner. The upgrade process is fairly easy and only takes a
few minutes to complete. Once the current firmware is installed in the
scanner, this issue should be resolved. (This will also fix issues when
cloning radio to radio).
If upgrading the firmware in the radio is an issue for you, PSREdit500
provides a method to add in the delay that was used in the early versions
of the program. On the serial port configuration screen, there is an option
to add extra time when uploading a configuration to the scanner. This
option will also resolve this issue, but the upload will take longer to
||When I start PSRCtrl500, I get an error message stating the COM1 is not available! My cable isn't on COM1 so how do I fix this?
||PSRCtrl500 gets the serial port information from the PSREdit500.ini file. This file must exist
in the same folder that PSRCtrl500 is run from. To set the port, run PSREdit500, select the
Configuration menu, and then the Serial Port Settings option. This will bring up the Serial
Port Configuration screen. You may then either select the serial port manually, or use the
find port option to locate the correct port.
||When I attempt to view the help file, I get a blank list on the left and an error message on the main panel. What can I do to correct this?
||Based on the research I've been able to do, Microsoft added some security to the Windows operating system to close a vulnerability with compiled HTML help files.|
To allow the help file to be viewed, follow this process:
- Navigate to the folder where PSREdit500 was installed and locate the PSREdit500.chm file.
- Right click on the PSREdit500.chm file.
- Select the Properties option from the menu.
- Near the bottom of the window, there should be an Unblock button. Click this option to unblock the contents of the file.
||I can't get the help file to open when clicking on a help link.
||If the above does not work, ensure that you are not running PSREdit500 from within the ZIP file used to distribute the program.
Versions of Windows starting with Windows XP are able to open and display ZIP file contents as if they were a folder on the computer. PSREdit500 will not operate properly when running from the zip file.
Typical symptoms of this would include the inability to open the help file and the inability to store your custom settings to the PSREdit500.ini file.
||How long is the free trial period?
||All PSREdit software programs have a 30 day free trial
period. This should be more than enough time to ensure that the software
will do what you want it to do.|
Please note that your trial period starts with the first time you run the application
on your computer.
If you are having issues with these applications and their trial periods, please
contact me at firstname.lastname@example.org with a
description of the issue you are having. In most cases I will issue you a time
limited license key to help you complete your evaluation.
||What email address will my license key come from?
||License key emails will always come from email@example.com
with a subject line of "Thank you for registering PSREdit###" where the ### characters
are replaced with the actual software title.|
||How are license keys issued?
||When you purchase a license key for one of the PSREdit programs,
I am sent a notification by Paypal, which is also echoed to my cell phone via text so
that I know when a purchase needs to be processed.|
Unlike many people in the field, I do not have an automatic process in place
to issue license keys. I prefer the direct involvement in the process of creating
and issuing the license keys. For this reason, and depending on the time of
day you purchase your license, there may be some delay before you recieve it.
In most cases, license keys are issued within just a few minutes of your purchase.
My goal has always been to issue all licenses within 24 hours of purchase.
||I have not recieved my license code after 24 hours. What do I need to do now?
||If you have not received your license key after 24 hours, please check your
SPAM filters and SPAM folders to ensure that the message was not filtered
on your email software or server. If you do not locate the license key
email, please contact me via email at firstname.lastname@example.org
and I will be happy to re-send the information asap.|
Alternatively, you can try the lost key retrieval system available here
||When I enter my license key in the software, the program tells me that I need to restart the program, but when I restart the program asks me again for my key... What's wrong?
||The prompt to restart the program is an indication that the software version being used
is an older version. New keys being issued are for the most recent versions of the software
only and will not work in these older versions.|
Please download the latest version of the software from this web site, and try again to
install your license key. When properly entered, the program should state that the license
key is valid and stored, and allow you to continue into the program without requiring a
||I purchased a license key for PSREdit500, however when I upgraded to version 1.85, the software reverted to trial mode, and my license key is no longer valid! What can I do about this?
||In an effort to resolve a crashing issue with PSREdit500, it was necessary to switch the licensing and protection
software that was used with the program. This change resolved the crash issue. Unfortunately, this also made
all previous license keys that were issued invalid, as they are not compatible with the new licening system.
If you've purchased a license for any of the PSREdit products, you may retrieve your new license key by clicking
||I've lost my license code, how can I recover it?
||On January 26, 2009, an new automated license recovery system was added to this web site.|
To retrieve your license code(s) for your PSREdit software, visit http://www.psredit.com/lostkey.php
and enter your email address in the field. This email address must be the email address used when you
registered your license key.
The system will search the database for any licenses that have been registered to the email address
provided. If any are found, an email will be sent to that address with the license key information.
If no matches are found, a one time error notification will be sent to that address. Further requests for that
email address will not receive any notice.
Please note that the system will only allow you to request your license information two times, after which
you will need to contact email@example.com to have the
If you no longer have access to the email address you used when registering your software, please
contact firstname.lastname@example.org with as much information as
possible about your registration for assistance.
||Why do you charge $5 to recover a lost license key?
||As of January 26, 2009, there is no longer a charge to recover a lost license code.|
A new automated system was placed into service on that date that will search a license database and
send an email to your registered email address with the license information.
||Is there a way to change the alert settings or scan list settings of multiple objects at once?
Changing the scan list settings may be done on any of the object type screens, or on the scan list listing screen.
The Alert settings may be changed only on the individual object type screens.
To change multiple objects, you can use any of the standard Windows list selection
methods to select an object. To select a group of objects, you can use one of the
following methods to select a group of objects:
Once you have your objects selected, right click (or alt click) on one of the objects that
are highlighted, and then choose the edit object option. Change the areas you want to be
changed on all of the selected objects, and then click on the Apply button.
- To select a group of objects that are sequencial in the list, click on the first object
you want to select, then press and hold the Shift key, and click on the last object
you want to select. The two objects you clicked on, and all objects in between
should now be highlighted.
- To select individual objects, click on the first object you want to select, then press
and hold the Ctrl key and click on each object you want to select. Be sure to keep
the Ctrl key pressed when you click on a new object or you may need to start over.
Note: Using the Ctrl-Click on a selected object will de-select that object.
- To select all objects, click on any object in the list, and then press and hold the
Ctrl key, and press the letter A.
Radio Reference Web Service Support:
||Is the RadioReference.com web service protocol supported?
The RadioReference.com web service is fully supported in all of my software
titles. Please note however that a premium subscription to the RadioReference.com
web site (separate from your registration for the software) is required before importing of any data is possible.
||Is the (now discontinued) RadioReference.com CD-ROM Supported?
Support for the RadioReference.com CD-ROM was recently removed from the software. The CD-ROM was discontinued and keeping support for this
prevented updating the web service interface to support recent features.
||What is the RadioReference.com Web Service?
||The new RadioReference.com web service uses the .NET SOAP service to allow
applications to request the information from the RadioReference.com Database.
The software applications then take that data and format it to be compatible with the data needed.
||How long has the PSREdit500 supported the new RadioReference web service?
||Support for the new RadioReference.com web service was added to PSREdit500
starting with version 1.71, released September 5th, 2008.|
Support for the RadioReference.com CD-ROM was added in version 1.80 Release 1, which
was released on October 6th, 2008.