Communications Issues:
| Q) |
What PC to Radio cables will work with these radios?
|
| A) |
These radios require one of the following cables to be programmed from the computer:
- Radio Shack 20-047 USB Scanner/PC Interface cable (Without the short adapter cable!) - Discontinued
- Radio Shack 20-546 USB Scanner/PC Interface Cable (Without the short adapter)
- GRE 30-3290 USB PC/IF Data Cable available from www.greamerica.com
|
| Q) |
When attempting an Upload to the scanner, or a download from the scanner, I get an error message that says the serial port does not exist. How do I correct this?
|
| A) |
The software requires that the correct serial port be set to communicate with the scanner.
To find the correct port, use the find port button on the serial port configuration screen. This button
will bring up a screen that will allow the program to scan through all possible serial ports looking for
the scanner.
Note: The correct cable and drivers must be used to find the scanner.
|
| Q) |
I have the Radio Shack USB cable and have connected it to the scanner and the computer. I'm getting a time out error when attempting to talk to the scanner.
|
| A) |
The Radio Shack USB cable will work fine with the scanner. However, this cable
comes with a short adapter cable that converts the default connector from a stereo
1/8" to a Mono 1/8". Do not use the short adapter cable with these scanners, the
cable will not work with the adapter in place.
|
Licensing Issues:
| Q) |
How long is the free trial period?
|
| A) |
All PSREdit software programs have a 30 day free trial
period. This should be more than enough time to ensure that the software
will do what you want it to do.
Please note that your trial period starts with the first time you run the application
on your computer.
If you are having issues with these applications and their trial periods, please
contact me at sales@psredit.com with a
description of the issue you are having. In most cases I will issue you a time
limited license key to help you complete your evaluation. |
| Q) |
What email address will my license key come from?
|
| A) |
License key emails will always come from sales@psredit.com
with a subject line of "Thank you for registering PSREdit###" where the ### characters
are replaced with the actual software title. |
| Q) |
How are license keys issued?
|
| A) |
When you purchase a license key for one of the PSREdit programs,
I am sent a notification by Paypal, which is also echoed to my cell phone via text so
that I know when a purchase needs to be processed.
Unlike many people in the field, I do not have an automatic process in place
to issue license keys. I prefer the direct involvement in the process of creating
and issuing the license keys. For this reason, and depending on the time of
day you purchase your license, there may be some delay before you recieve it.
In most cases, license keys are issued within just a few minutes of your purchase.
My goal has always been to issue all licenses within 24 hours of purchase. |
| Q) |
I have not recieved my license code after 24 hours. What do I need to do now?
|
| A) |
If you have not received your license key after 24 hours, please check your
SPAM filters and SPAM folders to ensure that the message was not filtered
on your email software or server. If you do not locate the license key
email, please contact me via email at sales@psredit.com
and I will be happy to re-send the information asap.
Alternatively, you can try the lost key retrieval system available here |
| Q) |
When I enter my license key in the software, the program tells me that I need to restart the program, but when I restart the program asks me again for my key... What's wrong?
|
| A) |
The prompt to restart the program is an indication that the software version being used
is an older version. New keys being issued are for the most recent versions of the software
only and will not work in these older versions.
Please download the latest version of the software from this web site, and try again to
install your license key. When properly entered, the program should state that the license
key is valid and stored, and allow you to continue into the program without requiring a
restart.
|
| Q) |
I purchased a license key for PSREdit100, however when I upgraded to version 1.09, the software reverted to trial mode, and my license key is no longer valid! What can I do about this?
|
| A) |
In an effort to resolve a crashing issue with PSREdit100, it was necessary to switch the licensing and protection
software that was used with the program. This change resolved the crash issue. Unfortunately, this also made
all previous license keys that were issued invalid, as they are not compatible with the new licening system.
If you've purchased a license for any of the PSREdit products, you may retrieve your new license key by clicking
Here.
|
| Q) |
I've lost my license code, how can I recover it?
|
| A) |
On January 26, 2009, an new automated license recovery system was added to this web site.
To retrieve your license code(s) for your PSREdit software, visit http://www.psredit.com/lostkey.php
and enter your email address in the field. This email address must be the email address used when you
registered your license key.
The system will search the database for any licenses that have been registered to the email address
provided. If any are found, an email will be sent to that address with the license key information.
If no matches are found, a one time error notification will be sent to that address. Further requests for that
email address will not receive any notice.
Please note that the system will only allow you to request your license information two times, after which
you will need to contact support@psredit.com to have the
count reset.
If you no longer have access to the email address you used when registering your software, please
contact support@psredit.com with as much information as
possible about your registration for assistance.
|
| Q) |
Why do you charge $5 to recover a lost license key?
|
| A) |
As of January 26, 2009, there is no longer a charge to recover a lost license code.
A new automated system was placed into service on that date that will search a license database and
send an email to your registered email address with the license information.
|
Radio Reference Web Service Support:
| Q) |
Is the RadioReference.com web service protocol supported?
|
| A) |
YES!
The RadioReference.com web service is fully supported in all of my software
titles. Please note however that a premium subscription to the RadioReference.com
web site (separate from your registration for the software) is required before importing of any data is possible.
|
| Q) |
Is the (now discontinued) RadioReference.com CD-ROM Supported?
|
| A) |
YES AGAIN!
All of my software packages support importing data from the RadioReference.com CD-ROM. |
| Q) |
What is the RadioReference.com Web Service?
|
| A) |
The new RadioReference.com web service uses the .NET SOAP service to allow
applications to request the information from the RadioReference.com Database.
The software applications then take that data and format it to be compatible with the data needed.
|
| Q) |
How long has the PSREdit100 supported the new RadioReference web service?
|
| A) |
Support for the new RadioReference.com web service was added to PSREdit100
starting with version 1.05, released September 6th, 2008.
Support for the RadioReference.com CD-ROM was added in version 1.08 Release 1, which
was released on October 6th, 2008.
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